Do you have questions about shipping & delivery? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us via the contact form.
When you receive a confirmation email after canceling your order, it is best to wait until your order arrives at home. If you refuse the product at the door, it will automatically be sent back to us. You can also simply return your order. You can find the return procedure on this link.
At the moment we are not allowed to ship alcohol abroad due to the excise legislation, as a result of which we only sell alcoholic beverages in Belgium. It is also not possible to ship more than 4 bottles per order.
Duvel offers free shipping in The Netherlands and Belgium for all orders above 49 euro. If your total order amount is lower than 49 euro, we charge 5.80 euro shipping costs for Belgium and 7.75 euro for The Nethelands.
For other countries we work with standard shipping rates. The table with standard rates per country can be found on the info page.
Your order can be delivered in the following European countries. Unfortunately, deliveries outside Europe aren't possible.
Unfortunately, it is not possible to have packages delivered in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Canary Islands and Balearic islands and PO Boxes.
Unfortunately, we have dismissed shipping to the UK until further notice due to tax and customs regulations we are facing due to Brexit.
If you place your order before 5 p.m., we will do our very best to deliver your package, in Belgium, within 2 or 3 working days if the product you want is in stock (except for Sundays and public holidays). We are, of course, reliant on our shipping partner for this. If you order after 5pm, we may need an extra day to get your package to you. If your order contains a personalised product, the delivery time will be mentioned with the product. A personalised glass takes up to 10 working days before we can dispatch it.
As soon as your package has left the Duvel webshop, you will receive an e-mail with a link to follow your package if you placed your order with an account. If you are not at home, our courier will leave a note in your letterbox so you know where you can pick up your package. This can be at the neighbours', but also at one of the pick-up points.
Duvel has chosen Bpost as its transport partner.
Parcels are currently only delivered to your home, to work or to a postal point.
At the moment, you cannot yet collect your order from our Duvelshop in Puurs or from the Chouffe shop in Achouffe.
Packages can only be delivered to your home or work-address. You currently cannot pick up your order in our Duvel shop in Puurs, the Chouffe shop in Achouffe or at any other pick-up point of your choosing.
When you are not at home, your order will automatically be offered to your neighbors and you will receive a letter in your mailbox. If your neighbours aren't at home, you will also receive a letter and your products will be delivered to a collection point. The package will be stored there for 14 days and will be sent back to us if you don't pick it up.
If part of your order is missing, it's possible that the other part is still on its way. To check where the rest of your order is located you can use "multicolli" on the 'track and trace' tool of Bpost. If no other package is visible after clicking on "multicolli", it is possible that something has gone wrong with your order. In this case please contact the customer service using the form or send an e-mail to email@example.com and we are happy to help you further.