Shipping & delivery

Do you have questions about shipping & delivery? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us via the contact form.

Shipping

  • I asked to cancel my order, but it was sent anyway. What can I do?

    When you receive a confirmation email after canceling your order, it is best to wait until your order arrives at home. If you refuse the product at the door, it will automatically be sent back to us. You can also simply return your order. You can find the return procedure on this link.

Delivery

  • How much will the delivery costs of my order be?

    Duvel offers free shipping in The Netherlands and Belgium for all orders above 49 euro. If your total order amount is lower than 49 euro, we charge 5.80 euro shipping costs for Belgium and 7.75 euro for The Nethelands.

    For other countries we work with standard shipping rates. The table with standard rates per country can be found on the info page.

  • Can I have my order delivered anywhere in the world?

    Your order can be delivered in the following European countries. Unfortunately, deliveries outside Europe aren't possible.

    - Austria

    - Belgium

    - Bulgaria

    - Czech Republic

    - Denmark

    - Estonia

    - Finland

    - France

    - Germany

    - Great Britain

    - Hungary

    - Ireland

    - Italy

    - Latvia

    - Lithuania

    - Luxembourg

    - Poland

    - Portugal

    - Romania

    - Slovakia

    - Slovenia

    - Spain

    - Sweden

    - The Netherlands


    The delivery costs differ for every country, be sure to check out the info page to know which costs apply to your country.

  • What are my delivery options?

    Packages can only be delivered to your home or work-address. You currently cannot pick up your order in our Duvel shop in Puurs, the Chouffe shop in Achouffe or at any other pick-up point of your choosing.

    When you are not at home, your order will automatically be offered to your neighbors and you will receive a letter in your mailbox. If your neighbours aren't at home, you will also receive a letter and your products will be delivered to a collection point. The package will be stored there for 14 days and will be sent back to us if you don't pick it up.

  • What if I have not received part of my order?

    If part of your order is missing, it's possible that the other part is still on its way. To check where the rest of your order is located you can use "multicolli" on the 'track and trace' tool of Bpost. If no other package is visible after clicking on "multicolli", it is possible that something has gone wrong with your order. In this case please contact the customer service using the form or send an e-mail to webshop@duvel.be and we are happy to help you further.