Do you have questions about shipping & delivery? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us via the contact form.
Your order can be delivered in the following European countries. Unfortunately, deliveries outside Europe aren't possible and it is not possible to have packages delivered in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Canary Islands and Balearic islands and PO Boxes. We have dismissed shipping to the UK until further notice due to tax and customs regulations we are facing due to Brexit.
Delivery prices for other countries can be found below:
The moment your order is sent, you will receive an email with tracking link from PostNL. If you didn’t receive an email but have an account, then you can use the ‘track and trace’-code from the confirmationmail to check the status of your order via the website of PostNL.
We will ship your parcel as soon as all products are available. If you have ordered a personalised item, for example, the delivery time may be longer. If your order contains a personalised product, the delivery time is mentioned with the product. A personalised glass takes up to 10 working days as standard before we can ship it.
As soon as your package leaves Duvel webshop, you will receive an e-mail with a link to track your package if you placed your order with an account. If you are not at home, our courier will leave a note in your letterbox, so you know where to pick up your package. This can be at a neighbour's, but also at one of the collection points.
As a true Duvel lover, you probably know: true craftsmanship takes time. Our brewers work on our beer with heavenly patience, and you can taste it. Making your personalised glass takes at least 10 working days. This is because our personalised glasses are engraved by hand. As soon as your order is shipped, you will receive a shipping e-mail with tracking link from PostNL. Then the countdown can really begin!
Duvel has very carefully chosen its transport and packaging partner to minimize the risk of breakages and damage. Duvel itself is not responsible for the packaging of the packages ordered, but if you do notice any breakages or damage, please inform us within 7 working days via [email protected] so that we can follow this up quickly and help you in the right way.
In order to help you faster, we would like to ask you to send some photos of the damaged product if necessary:
We will bear the cost of the return if it turns out that we are at fault. So please wait to send the product back until you have received an answer to your e-mail. For more information, please refer to our general terms and conditions.
It is possible to deliver your parcel at home, at your job or at a pick-up point nearby.
You cannot yet collect your order from our Duvelshop in Puurs or from the Chouffe shop in Achouffe.
When a part of your order is missing, it could be that a part is still on their way. To check where the remainder or your order is, use the ‘track and trace’ tool of PostNL.
Is the missing part not traceable with the ‘track and trace’? Best to contact customer support via [email protected] and add pictures as proof.
If you are not at home, your order will automatically be offered to your neighbours, or you will receive a note from PostNL in your letterbox to pick up your parcel at the collection point. There the parcel will be kept for 14 days, if you do not show up it will be sent back to us.
Still haven't found your parcel? Then use PostNL's track and trace tool to locate your parcel. Something is not right, or the parcel is stuck somewhere. If so, please contact us: [email protected]
Unfortunately, the legislation does not allow alcohol to be sent from Belgium to other countries. This is because of taxes and excise duties. Don't worry, you can still enjoy your Duvel in your favourite bar or restaurant or in a local supermarket.